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Frequently asked questions
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Answers about sending SMS, pricing, networks, payments and support. Can't find what you need? Our team is one call away.
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Getting started
Who can use VASTCOMM?
Anyone in Tanzania. Schools, businesses, clinics, NGOs and even individuals use VASTCOMM to send bulk SMS easily.
How do I create an account?
Register at sms.vastcomm.co.tz/register. It takes a few minutes, and you can send your first message as soon as you top up.
What is Bulk SMS, and how can it benefit my business?
Bulk SMS lets you send one message to hundreds or thousands of customers at once, under your own business name as the Sender ID. Businesses use it for promotions, payment and appointment reminders, delivery updates and alerts. SMS reaches every phone, including basic handsets without internet.
Do I need any special software?
No. VASTCOMM is web-based. All you need is a browser and an internet connection to use your dashboard.
How quickly can I start?
You can create your account and send your first message within minutes. Registering a custom Sender ID with the mobile networks takes a few working days, and we handle the process for you.
Are your solutions suitable for small businesses?
Yes. VASTCOMM works for a single shop sending a weekly offer and for a company messaging thousands of customers a day. You pay only for what you send.
Pricing and payments
How much does it cost?
Bulk SMS costs TSh 14.00 per SMS for bundles of up to 25,000 messages and TSh 13.00 per SMS for bundles of 25,001 to 2,000,000. For more than 2,000,000 SMS we offer a custom rate. See the pricing page for a cost calculator.
How do I pay for SMS credits?
You can top up with mobile money (M-Pesa, Mixx by Yas, Airtel Money, HaloPesa), card or bank transfer. Payment instructions are available in your dashboard.
Features
Which networks do you support?
We deliver to all major Tanzanian mobile networks: Vodacom, Airtel, Yas (formerly Tigo), Halotel and TTCL.
Can I schedule messages?
Yes. Compose a message now and schedule it to be sent at a later date and time.
Can I personalize messages?
Yes. The system can insert each recipient's name into the message for a more personal touch.
Can I track performance and results?
Yes. Your dashboard shows messages sent, delivered and failed for every campaign, with a delivery report for each message.
Can SMS be sent automatically?
Yes. Schedule campaigns in advance, or connect your own system through the API to send SMS automatically: a welcome message when a customer registers, a reminder before a payment is due, or a receipt after a purchase.
Developers and resellers
Is there an API for developers?
Yes. VASTCOMM provides an SMS API you can integrate into your own apps, websites and systems for programmatic messaging, with delivery reports returned automatically.
Do you offer OTP?
Yes. A ready-made one-time password generator is available on the platform to verify users of your web and mobile applications.
How does the White-label Reseller Program work?
You get your own branded version of VASTCOMM with your logo, custom pricing and the ability to manage your own clients. It is a simple way to start your own SMS business.
Support and security
Do you provide support and training?
Yes. Our team in Tanzania onboards you, trains your staff and stays on hand afterwards, in English and Kiswahili. Call or WhatsApp 0767 861 175.
Are these tools secure and reliable?
Yes. Your contacts and messages stay private to your account, and every message comes with a delivery report. Our 98.5% delivery rate means your messages arrive when they matter.
No questions match your search. Call or WhatsApp 0767 861 175 and we will help.
Ready to reach thousands instantly?
Create your account in minutes and send your first campaign today. Need help? Call or WhatsApp 0767 861 175.